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Return Policy

Return Policy

Return Policy | Calderix Tech

Effective Date: April 2026

Thank you for choosing CalderixTech. We are committed to providing high-quality IT hardware and exceptional service. If you are not completely satisfied with your purchase, our return and exchange process is outlined below.

1. Eligibility for Returns

To ensure hardware integrity and quality control, returns are only accepted if:

  • The product is unused, in its original condition, and in its unopened packaging.

  • All original seals, tags, and labels remain intact.

  • The return is initiated and postmarked within 30 days of the purchase date.

  • Note: Used or customer-damaged products are not eligible for a refund.

2. Return Process

To initiate a return, please follow these professional steps:

  1. Request RMA: Email returns@calderixtech.com to request a Return Merchandise Authorization (RMA) number.

  2. Package Securely: Once you receive your RMA, securely package the item with the original proof of purchase.

  3. Ship with Tracking: Use a trackable shipping method to ensure safe delivery. Customers are responsible for return shipping costs unless the return is due to a CalderixTech error.

Ship Returns To: CalderixTech Logistics

[Insert Your Specific Business Address Here]

3. Refund Timeline

Once your return is received and inspected, we will process your refund or exchange within 10 business days. Refunds will be issued to your original payment method. Please note that banks may take additional time to post the transaction to your account.

4. Order Cancellation

  • Before Processing: Cancellations made before an order is processed will incur a 15% cancellation fee to cover restocking and administrative charges.

  • After Shipping: Orders cannot be canceled once they have been dispatched.

5. Restocking Fees

Hardware integrity is our priority. Please review the CalderixTech Return Policy thoroughly before finalizing any purchase. Return requests for technical components are

To maintain our competitive wholesale pricing, the following restocking fees apply:

  • 25% Restocking Fee: Applies to all standard eligible returns.

  • 50% Restocking Fee: Applies to items returned with missing components, tampered packaging, or items reported as defective but found fully functional upon inspection.

handled according to our strictly published quality-assurance guidelines.

6. Shipping & Address Errors

  • Delivery: Orders typically ship within 2 to 5 business days. Tracking info will be provided via email.

  • Address Accuracy: Please verify your shipping address before checkout. CalderixTech is not liable for orders delivered to an incorrect address provided by the customer.

7. Invalid Reasons for Return

The following requests will be denied:

  • Change of Mind: B2B orders cannot be returned for a change of mind.

  • Price Comparisons: We do not offer returns based on finding lower prices elsewhere after purchase.

  • No RMA: Any product returned without a valid RMA number will be refused.

8. Contact Us

For any legal inquiries or service concerns, please reach out to the CalderixTech team at:

Phone: (713)794-6862

Email: sales@calderixtech.com