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Warranty Policy

Warranty Policy

Warranty Policy – Calderix Tech

Effective Date: April 2026

1. General Warranty Disclaimer

CalderixTech operates as a premier distributor and reseller of high-end IT hardware. Except for the warranties explicitly stated in this document, CalderixTech makes no other representations or warranties, express or implied. As a distributor, we pass through original manufacturer warranties to our clients and do not assume manufacturer obligations unless specifically stated.

2. Refurbished Product Warranty

All certified refurbished products sold by CalderixTech are covered under our specialized protection plan:

  • Replacement Warranty (90 Days): If a product is found to be defective within 90 days of delivery, we will provide a replacement unit of equal or comparable specification.

  • Refund Warranty (30 Days): Refund requests must be submitted within 30 days of the order date.

  • DOA (Dead on Arrival): Non-functional units must be reported within 5 business days of delivery with supporting documentation (photos/test results) for immediate priority replacement.

3. Manufacturer Warranty

For factory-sealed and new retail products, the original manufacturer’s warranty applies (typically 1 year or more). CalderixTech will assist you in passing through these warranties, but claims should be directed to the manufacturer’s support team as per their specific terms.

4. What Is Covered

  • Hardware defects present at the time of sale.

  • Component failure under normal operating conditions within the warranty period.

  • Units that do not match the listed specifications or descriptions.

5. Warranty Exclusions (What Is Not Covered)

Coverage is void in the following cases:

  • Customer-Induced Damage: Physical abuse, unauthorized alterations, or improper installation.

  • Software Issues: OS errors, firmware corruption, or virus infections.

  • External Factors: Damage from power surges, natural disasters, or force majeure events.

  • High-Risk Usage: Products used in aviation, military, or life-support systems.

6. Shipping Damage Claims

If your hardware arrives damaged:

  1. Report the damage within 2 business days.

  2. Provide photographs of both the damaged packaging and the product.

  3. Do not discard original packaging until the claim is resolved.

7. How to File a Warranty Claim

To ensure a smooth technical review, follow these steps:

  • Step 1: Email our support team at info@calderixtech.com with your invoice number and issue description.

  • Step 2: Attach photos or technical test results.

  • Step 3: Once reviewed, you will receive an RMA (Return Merchandise Authorization) number within 2 business days.

  • Step 4: Ship the defective unit back to our facility with the RMA number clearly marked.

8. Limitation of Liability

Under no circumstances shall CalderixTech be held responsible for indirect, incidental, or consequential damages (including data loss or business interruption). Our maximum liability is strictly limited to the original purchase price of the product.

9.Contact Us

For any legal inquiries or service concerns, please reach out to the CalderixTech team at:

Phone: (713)794-6862

Email: sales@calderixtech.com